You’ll get a confirmation email right after you place your order. If you don’t see it, check your spam folder—or email us and we’ll confirm for you.

If your order hasn’t shipped yet, email us as soon as possible. Once it’s on the way, we can’t make changes, but you can start a return after you receive it.

Yes—standard shipping is free on all U.S. orders. Expedited shipping is available for an extra fee at checkout.

Standard shipping usually takes 5–7 business days; expedited shipping takes 2–3 business days.

Not yet—we currently ship only within the United States.

You can return unused sneakers within 30 days of receiving them, in their original packaging.

We’ll cover it if the sneakers are defective or we made a mistake. Otherwise, the customer is responsible for return shipping.