Zensweats—Hassle-Free Returns, Transparent Refunds

At Zensweats, we consider consolation starts with trust. That's why we've created a go-back and refund coverage that's clear, efficient, and fair—so that you can keep up with confidence.

1. Return Window

Customers have 14 days from the date of shipping to provoke a go-back request. To be eligible, gadgets need to be unworn, unwashed, and in a unique situation with tags intact.

2. How to Request a Return or Refund

To start a go-back or refund process, please email our assistance crew at [email protected] with the following details:

• Order quantity
• Reason for going back or refund
• Photo evidence (if the object is broken, defective, or incorrect)

Once we get hold of your request, we are able to review and reply within 24–48 hours with subsequent steps and go-back commands if eligible.

3. Accepted Return & Refund Scenarios

• Damaged or Defective Items: If your sweatpants arrive broken or defective, notify us within 7 days of shipping. We'll provide either a complete refund or an alternative at no extra cost, relying on your desire and object availability.
• Wrong Products Received: If you get hold of an object exclusive from what you ordered, contact us within 7 days. We will provide a prepaid go-back label and deliver the suitable product after receiving the unique object.
• Lost or Undelivered Orders: If your monitoring quantity shows that your package deal hasn't arrived within 10 days from shipment, reach out to us. Well, look at the transport provider and the difficulty of getting a complete refund or resending your order.
• Order Cancellation: If you want to cancel your order, please contact us earlier than when it's been processed for shipment. Once fulfilled and shipped, the order can not be canceled; however, it might also additionally nevertheless be again after shipping (inside the go-back window).

4. Refund Timeline
Once we get hold of your object again and confirm its situation, your refund could be processed in three to five business days. The credited quantity will account for your unique fee method. Processing instances might also additionally range, relying on your financial institution or fee provider.

5. Final Notes
Please word that returns without previous approval will now no longer be accepted. We reserve the right to disclaim a go-back if the object suggests symptoms and symptoms of wear, wash, or harm now no longer as a result of transport.

For any additional help or clarification, don’t hesitate to contact us at [email protected]. We're right here to ensure your joy remains as easy as your sweatpants.