We want you to love every pair of sneakers you order from Zensweats. But we understand—sometimes things don’t work out. This guide walks you through how returns and refunds work, so you know exactly what to expect and how to get help.
1. Return Policy
When can I return an item?
You can send items back within 30 days of receiving your order.
They must be unused, unwashed, and in the original packaging (tags and box included).
We can’t accept returns on worn shoes or anything damaged after delivery, unless it arrived defective.
How to return:
Email us at support@zensweats.store with your order number and reason for return.
We’ll reply with instructions and the return address.
Return shipping costs are your responsibility unless the item is defective or we made a mistake with your order.
Processing time for returns:
Once we get your return, we’ll check it and email you with an update.
Authorized returns are often completed within 3–5 business days of the package being received.
2. Refund Policy
When can I request a refund?
Refunds apply to items that qualify for a return and meet the conditions above.
You can also get a refund if you cancel an order before it ships.
We don’t refund gift cards, final sale items, or free promotional items.
Expedited shipping fees (if chosen) are non-refundable.
How to make a refund request:
We’ll automatically credit your original payment method with the refund as soon as your return is accepted.
If you think your charge was made incorrectly, send an email to support@zensweats.store with your order details.
Processing time for refunds:
3. Exchanges
Need a different size or color? The quickest way is to return your item for a refund and place a new order.
If we made a mistake or the item is defective, we’ll cover the cost of shipping the replacement.
Still searching for the right fit?
Whether you’re looking for all-day comfort or versatile design for every occasion, Zensweats is here to elevate your sneaker game—simple, refined, and without compromise.
Email: support@zensweats.store
Address: 3411 West Frye Road, Chandler, AZ 85226, United States
Opening Hours: Monday–Saturday, 9:00AM–5:00PM (EST)
Response Time: Within 24 hours on business days
Thanks for choosing to walk with Zensweats.